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Frequently Asked Questions
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There were 124 questions found for your query:

  1. How do I activate my domain name?
    In order to activate your Domain Name while using the MonsterCommerce Shopping Cart Software you wil...
     
  2. Why aren't credit card options showing during checkout?
    You have not set up a credit card payment option. You can create a custom payment option in Checkout...
     
  3. How do I add a logo to my site?
    For a Standard Image Logo:Go to Layout >> Logo Editor within your administration panel. Select the i...
     
  4. Why is an Under Construction Page showing?
    You have your store disabled. If you go to Admin >> Enable/Disable store on the admin panel.  You wi...
     
  5. How do we get access to our email?
    The information that you need in order to set up email accounts for your site is contained within th...
     
  6. Where is the Save Button in WYSIWYG?
    The Save Button is the red curved arrow icon that says "return to admin panel" when you mouse over i...
     
  7. How do I make the right side navigation disappear when entering a product page?
    The left and right side navigation bars, or modules, will display consistently throughout the entire...
     
  8. How do I set up my online payment gateway?
    Go to Checkout >> Online Payment Manager. Then select your payment gateway, and click edit. Fill in ...
     
  9. How do I set up my email?
    The information that you need in order to set up email accounts for your site is contained within th...
     
  10. How do I charge shipping fees by weight?
    To do this, you will need to set up a Custom Shipping option.  Go to Checkout >> Shipping >> Shippin...
     
  11. Some of my customer’s PayPal payments are not going through. Why?
    The MonsterCommerce shopping cart software will send the customer to PayPal's site to process their ...
     
  12. How do I display the credit card number on an invoice?
    If you ask for the credit card number in your custom payment manager (as an input, like card type, e...
     
  13. How can I delete some of my categories?
    When deleting categories through the admin panel you must first delete all sub-categories of a paren...
     
  14. How do I set up my Authorize.net payment?
    To set up Authorize.net as your Online Payment Gateway, you will need to:Log into your admin panel a...
     
  15. How do I get my domain name, instead of my IP address, to show up after checkout?
    Log into your admin panel and go to Settings >> Site Security. There you will see the Site Path Info...
     
  16. Where can I modify the Order Confirmation emails sent to customers?
    You have two options for doing this.MonsterCommerce offers a Basic Order Email. This will include a...
     
  17. How do I set up my email in Outlook Express?
    In the top menus, go to Tools, then Accounts. Then click the Add button, and select Mail. For Displa...
     
  18. Some of my items show the Buy button and others show View. How do I change this?
    This has to do with the product options specific to each product. If there are product options such ...
     
  19. When a cart is abandoned by a customer, it is not showing in Not Finalized Folder.
    The Not Finalized Orders functionality from version 3.x has been revamped for inclusion within 4.x. ...
     
  20. Can I turn off the Calculate Shipping button?
    If you are using Real-Time Shipping, it is not an option to disable the “calculate shipping” button....
     
  21. When are warehouse emails sent to my drop-shipper?
    Warehouse emails are sent provided you have created a Warehouse within Inventory >> Warehouse Manage...
     
  22. How do I set up wholesale pricing for an existing store?
    You will set up a Wholesale Pricing Level.  To do this, follow the instructions below: **Login to yo...
     
  23. Why do I get an error that says, This page contains both secure and nonsecure items.
    You probably have images that use absolute links, as opposed to relative links. To fix this, look fo...
     
  24. How do I check to see if my site is secure?
    Add a product to your cart, and click on the checkout button. When you are in the first page of chec...
     
  25. What is SSL? Why do I need it?
    SSL creates a connection that is secure and keeps all customers information private. Most credit car...
     
  26. Why does my checkout page come up as
    After security is enabled, you must use the domain name, not the IP address. Security works ONLY wit...
     
  27. What is the difference between buying my own SSL and using shared SSL?
    When you purchase your own certificate, the customer will stay at your domain name during checkout. ...
     
  28. What is the difference between the shared MonsterCommerce security and the Network Solutions® SiteSafe™ SSL Certificate?
    The main difference with the different security options is that the Network Solutions® SiteSafe™ SSL...
     
  29. How do I restrict access to certain admins?
    What you should do is create them as a user, and do not check the Super Admin box. To create a new a...
     
  30. I added new products, but can't see them on the frontend of my site.
    Log into your admin panel and make sure that the manufacturer, category, or subcategory in which the...
     
  31. Does the site title affect my listings in search engines?
    Yes, the title plays a huge role in search engine listings, especially if the site is new. The site ...
     
  32. Should I have text on my homepage?
    The more relevant text you have on your homepage, the better. That is the first page search engines ...
     
  33. Where do I add meta tags and descriptions to my site?
    MonsterCommerce offers multiple areas to specify content for the Title, Description, and Keywords Me...
     
  34. What keyword phrases should I use for optimization?
    Choosing the right keywords is crucial to search engine success. If you choose keywords that are too...
     
  35. How do I put my own button themes on my site?
    Use the Button Theme Editor (Layout >> Button Theme Editor) to set which button theme you wish to us...
     
  36. Where can I enter my copyright information?
    You can enter your copyright information in HTML >> Bottom of Page HTML Editor. This will display at...
     
  37. I'm getting a 'Cannot Connect' error when trying to use DataPort.
    First, make sure you have the most recent version by clicking the link within the Plug-Ins >> DataPo...
     
  38. When I reply to my own emails, it bounces back as undeliverable. How do I fix this?
    Log into the web interface for the email account and select Change User Information from the Persona...
     
  39. How do I modify my home page?
    You can use the HTML >> Homepage Message/News Editors to add images and links to the index.asp page....
     
  40. How can I display both default and custom navigation in the left and right sides of my storefront?
    To display both the dynamic features of the cart, such as Search and Browse by Category, in addition...
     
  41. How can I sort the way the products get listed?
    In the product editor, there is a field called sort order. This will allow you to organize the order...
     
  42. How do I keep the Quantity box from displaying within my storefront?
    You can enable/disable the Quantity boxes by going to Settings >> Site Wide Settings >> Product List...
     
  43. Is the Admin Panel compatible with Netscape?
    Most areas of the administration panel are cross-browser compatible. However, some components of the...
     
  44. Why isn't my Top Cart displaying within my storefront?
    Log into your admin panel and go to HTML > Top of Page Editor. Please ensure that you have either "D...
     
  45. How can we get a list of those who have asked to unsubscribe to our newsletter?
    At this time, there are no options to get this list. If they are a newsletter subscriber and they un...
     
  46. I accidentally deleted a theme. Am I able to get it back?
    If you delete a theme, you can restore all themes under the menu Layout >> Theme Builder. Clicking t...
     
  47. How can we limit shipping to US only?
    Currently, this functionality is only available if you are using Real-Time Shipping. At this time, ...
     
  48. How can I get a printout (screen or paper) of the products within a category?
    You can do this with Monster DataPort. It will have all the product information, including the sort ...
     
  49. How do I customize the top of a specific category page?
    In your admin panel go to Inventory >> Category Manager. Select the category that you are wanting to...
     
  50. How can we charge a flat rate for shipping?
    In your admin panel go to Order Processing > Shipping Manager. If you just want to set a flat rate f...
     
  51. My orders are coming up in Not Finalized, but within the admin notes the reason for decline is displayed as HTML. How do I fix this?
    The reason for this is because the settings in your Authorize.net virtual terminal are out of date f...
     
  52. I was given tracking software by my advertising partner. How can I implement this into my shopping cart.
    If the software given to you is HTML or Javascript, you will need to put that into your Order Confir...
     
  53. Why do I get a warning saying the certificate does not match the website, for my own purchased SSL Certificate?
    The reason this happens is because security only works with one absolute path. When MC sets up your ...
     
  54. Authorize.net is not accepting transactions anymore.
    Please verify the following settings for your Authorize.net account as they are potential problems. ...
     
  55. How do I set up my invoice and receipt display?
    You need to adjust your settings on the MonsterBooks desktop application before hitting the import b...
     
  56. How do I turn on my USA ePay gateway in MonsterCommerce?
    To begin processing payments through USA ePay with your MonsterCommerce store, do the following:1. G...
     
  57. Will MonsterBooks work with QuickBooks POS?
    No, but if you have both QuickBooks and POS you can use them together. There are a few things that ...
     
  58. What file types does the File Manager allow?
    The list below details the file extensions approved for upload and download using the File Manager w...
     
  59. How do I sign up for a new service?
    Requesting a new service or software tool is quick and easy! Simply fill out a technical support tro...
     
  60. How do I change my account information?
    Updating account information is quick and easy! Simply log in to your primary my.monstercommerce.com...
     
  61. You have reached the maximum checkout attempts. What does this mean?
    This is a security feature which we have in place to deter someone from trying fraudulent cards over...
     
  62. How can I display a Network Solutions® SiteSafe™ SSL Certificate Seal on my site?
    You can put a Network Solutions® SiteSafe™ SSL CertificateSeal on your site by logging into your acc...
     
  63. Why am I restricted to 1,000 emails within MC Newsletter Administration?
    The CPU and memory usage required to send a high volume of email campaigns (times multiple sites wit...
     
  64. How do I create a list of my customers?
    Within the MonsterCommerce software administration panel, go to Customers > Export Subscription Emai...
     
  65. Where do I go for IntelliContact support?
    MonsterCommerce does not offer support for partner products and services as our technical representa...
     
  66. Why do I get the following error when I checkout: This page contains secure and non-secure sources, do you wish to show the non-secure sources?
    Two main reasons cause this error to appear.1) There is one or more reference to a file or location ...
     
  67. Why do I get an error that says, The name on the security certificate does not match the name of this website, do you wish to proceed?
    The reason that this happens is because the domain name on the security certificate will always be h...
     
  68. During checkout, there are no shipping options to choose from and I get the following message, “There are no shipping options available for this address”.
    The reason that the system will return this message is because there are no valid shipping options f...
     
  69. My customers are logging in at the checkout screen. Why does this cause weird things to happen to the cart contents?
    When anonymous users shop and then log into the site at the first page of checkout, then the cart co...
     
  70. Does the MonsterCommere cart use cookies?
    Front End:Yes.The shopping cart does require that your shoppers have cookies enabled. If they do no...
     
  71. Where do I place Order Tracking Code?
    You will need to place order tracking code within the Order Confirmation message of every payment me...
     
  72. Why can't I find my products when I search for them in the frontend?
    If the product itself is hidden, resides in a hidden category, or is assigned to a manufacturer that...
     
  73. Why do my Category links show my IP address?
    What you are seeing is corrected simply by setting the Un-Secured path within Site Security.1) Acces...
     
  74. How can I require a customer to select one of the answers within my dropdown Checkout Questions?
    To require a customer to select one of the answers within your Checkout Question dropdown simply mak...
     
  75. What is the definition of the Customer Cart?
    The "Customer Cart" is defined as the contents in the shopping cart for a particular customer login....
     
  76. What does the 'Auto-Merge Computer Cart with Customer Cart Upon Log In' setting do?
    The setting under Settings >> Site Wide Settings >> Log In & Checkout > Auto-Merge Computer Cart wit...
     
  77. What image folders does the WYSIWYG pull from when inserting an image?
    Any HTML area within the Admin Panel will allow you to use the WYSIWYG to compose your HTML, includi...
     
  78. How do I set up my mail in Outlook (version 2002)?
    To set up your email accounts to be downloaded into OutLook 2002:1) In the top menus, go to Tools, t...
     
  79. Does the Upload Multiple Files option in File Manager upload my images within their folders?
    No. When you select a folder within the Upload Multiple Files dialog, all images within that folder,...
     
  80. If I change a price on a product, does it update all customer existing carts with the new price?
    MonsterCommerce does not check for price changes once an item is added in the cart. The logic being...
     
  81. How do I make products appear on my home page between my Site Message and my Site News?
    With the MonsterCommerce system, it is very simple to add products to your home page for your custom...
     
  82. What is the definition of the Computer Cart?
    The "Computer Cart" is defined as the contents in the shopping cart on a particular computer. This c...
     
  83. How do I delete products from my store using DataPort 5.0?
    There are two methods to delete products using DataPort 5.0From the “Products” tab, click on the “Ed...
     
  84. When I export from my site Excel drops the leading zeros for values such as Part Numbers or Zip Codes, is there anyway around this?
    Yes, to avoid this issue do not open the file directly within Excel. First, create a new blank file ...
     
  85. Should I import my products into DataPort 5.0 by Part Number or ID?
    DataPort 5.0 does not allow importing of products by Part Number or by ID.DataPort has its own ID ca...
     
  86. How do I assign a product to multiple categories?
    You can only import products with one category specified through the import wizard in DataPort 5.0.T...
     
  87. How do I upload special character symbols like ‘®’ to my store so that they display correctly on my storefront?
    Special characters will not render/display correctly on your storefront unless their HTML equivalent...
     
  88. Why are only some of my products showing in the Inventory Inbox in DataPort 5.0?
    The Inventory inbox displays only products that already exist on your storefront. Products that have...
     
  89. How do I selectively Send or receive records?
    There are 2 ways of selectively Sending or receiving records in DataPortFirst Method:You can Send or...
     
  90. Can I see what words or keywords shoppers are searching for on my site?
    Yes, there is a way to get a history of what your shoppers are searching for.You will need to go to ...
     
  91. How do I enable display of the 'Part Number' field?
    If in the product editor, the field contains the part number but it is not displayed anywhere, then ...
     
  92. How can I require a customer to select one of the answers within my dropdown Personalization Questions?
    To require a customer to select one of the answers within your Personalization Question dropdown sim...
     
  93. When will I receive the version 4.1 software upgrade?
    Software version 4.1 upgrades during the last week of September and end during the middle of October...
     
  94. Will the software version 4.1 upgrade require any downtime?
    In order to run a completely successful upgrade, the MC team needs to stop IIS which will cause your...
     
  95. Can I upload my own HTML pages?
    Yes, you can.You can build the HTML page with any outside HTML editor tool.  MonsterCommerce does no...
     
  96. How do I go about deleting products from my store via DataPort?
    When you mark a product for deletion you are both deleting the product from the store (if you have m...
     
  97. When downloading products, I have selected to include Advanced Variants, but they are not showing in the csv.
    The reason for this is that the advanced variants will only show if a same line variant export is se...
     
  98. When uploading products in DataPort, do I choose to keep old, delete old or no?
    When uploading advanced attributes such as variants or discounts, there are drop down menus that all...
     
  99. Should I choose to upload my products by PartNumber or ID?
    When uploading or downloading products using DataPort, you have the option to relate the products by...
     
  100. When uploading customers, some are listed with errors and are not uploaded, why?
    This is because the customer is not properly defined. You will need to close DataPort and edit the ...
     
  101. After synchronizing all of my products and then importing to QuickBooks some are red and the response says that the item could not be imported, why is this?
    A probable reason for this is that the product(s) in question did not have the identifier that is se...
     
  102. After importing my orders into QuickBooks, I see that they are being charged tax twice, why?
    This can happen if the orders are charged tax on your website, the tax item is set to import within ...
     
  103. How should I name my files that I upload to the File Manager?
    MonsterCommerce will allow you to create directories and file names. Keep your directory and file na...
     
  104. When exporting data from my site values such as Part Numbers or Zip Codes that have leading zero’s are dropped by Excel, is there anyway around this?
    Yes, the way to get around this is to not open the file directly within Excel. You would need to fi...
     
  105. Where do I specify the currency for my site?
    You can specify what currency is used for your store by logging into your admin panel and going to S...
     
  106. If I change the currency symbol, does the shopping cart convert monetary values to that currency?
    The shopping cart will convert only the currency symbol on the site, but it does not convert the num...
     
  107. Can I change the country which my website is based?
    Yes, you can.Log in to your admin panel and click on Setup Wizard (QuickLinks navigation bar). In th...
     
  108. What is Real-Time Shipping
    Real-Time Shipping allows your site to connect to popular shipping companies so that your shipping c...
     
  109. Can I control how the Search functions on my site?
    Yes you can. Log into your admin panel, and go to Settings >> Search Settings. From that screen you ...
     
  110. In the Search Settings, what is the difference between the
    The difference between “if ANY search term is found” and “only if ALL search terms are found” is rel...
     
  111. What happens if none of my Search Settings are checked?
    If no options within the Settings >> Search Settings page are checked any search phrase entered on t...
     
  112. Where do I enable MYAP?
    In order for the MyAffiliateProgram system to post a ~pending~ commission to an affiliate’s account,...
     
  113. My site is slow / down. How can I troubleshoot this?
    When your site is running slow or is down, please follow these instructions:To run a trace route:On ...
     
  114. How can I add a favicon to my site?
    To add a favicon to your MonsterCommerce site you would do the following:1. Choose the image for you...
     
  115. I get a ‘Please check your internet connection.' error when trying to do a Send or Receive in DataPort 5.0.
    You must be connected to the internet to Send or Receive within DataPort 5.0. If you have not conne...
     
  116. When I enter my Google Checkout API callback URL, it says that my URL is too long, what should I enter into Google’s settings:
    Google has a 200-character limit on the Google API callback URL field. If your secure URL [Domain Na...
     
  117. Where do I find my Merchant ID and Key on Google Checkout?
    To find your Merchant ID, sign in to Google Checkout and click the Settings tab. Your Merchant ID wi...
     
  118. When will Google Checkout badges display on your AdWords and search results.
    If you can't see your Google Checkout badges, please review the following troubleshooting tips: Have...
     
  119. How is shipping calculated using Google Checkout?
    The current Google integration does not support real-time shipping methods. In order to allow your ...
     
  120. Does Google Checkout work for shoppers outside of the US?
    Currently Google Checkout will only accept orders from United States customers.
     
  121. Will Google Checkout orders be placed in my Admin Panel
    As long as you have filled in your Google Checkout API callback URL on your Google Checkout Settings...
     
  122. Does Google Checkout replace my current checkout/payment options?
    No.Google Checkout is a separate checkout process from others you may already have in place on your ...
     
  123. What do I do after someone places an order through Google Checkout (i.e. 'how do I get my money?')
    For each order placed on your site through the Google Checkout process, you will need to login to yo...
     
  124. What custom function calls can I use to customize the Product layout?
    In MonsterCommerce v4.x We have introduced the use of Custom HTML Function Calls to customize the Pr...
     
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