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Our Procedure
Please report issues through your technical support trouble ticketing system. Technical support representatives will review issue reports and submit directly to our development team. |
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Our Policy
We will publish known issues within the software, expected resolution dates, and actual resolution dates. This information will be available to both our customer base and internal staff. |
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Critical issues will be addressed immediately by our lead developers and updates released upon resolution. Non-critical issues will be reviewed and addressed by our QA team and updates will be released on a quarterly basis. |
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Instructions
Login to your Administration Panel and click "MyMC/Support". From there, enter your issue report. Please include the following information, if possible:
- Browser used
- Operating system used
- Steps to reproduce the issue
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Software Version 4.1
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