MC Knowledge Base: Training & Support

Online Reference & Resources
Search Knowledge Base

  >> FAQs
Training & Tutorials
 Shopping Cart Manual
 QuickGuides
 FAQs
 Newsletters

Software Support
Integration Support
Support Tools
 Phone: 800.353.6582
 Community Forums
 Live Chat
 
Software v4.X Known Issues
Search Open Issues


             Advanced Search
Browse by Category


All Open Categories
19 Add Me to Mailing list appears on Order Review when mailing list is hidden
27 Step 4 - Order Review - Packages - customization labels incorrect within Order Review page
31 Maintain aspect ratio is always applied when creating thumbnails
34 Product Variants not listed within Order Editor
36 E-Products that are part of a package do not have login info generated or sent
38 E-Products generated without username if no email address entered during checkout
42 SEO catalog - Incorrect price displayed for products where price set by cost times markup
44 Custom Payment type not included in order alert emails when input field is hidden
46 Customer email address can end up on both mailing list and newsletter list
53 Complete Email - Link to track shipment of order cannot handle tracking numbers with spaces in them
66 DHL real-time shipping are not available
68 NY State Tax value exceeds the 4 decimals allowed within State Tax Manager
69 OrderMotion - Discount Code is always sent even when not applied, Discount Amount is not
71 E-Products - click to download for some customers redirects to login page
82 Order confirmation email sent to customer prior to completing payment through PayPal site
88 International FedEx Shipping Methods are incorrect for sites where shipping origin is not USA
93 Newsletter Signup Admin - Click to unsubscribe from newsletter does not remove Non-Customer email address
108 Product Editor - Product List - Adjust resizing of product images within Inventory > Product Editor product list
123 Product Detail - display error when Product Name contains both HTML and Quotes
139 Manufacturer - MFG Search Results - Display page navigation at top of all results pages
144 Extra single quote is being created for variant in cart view
156 Enable/Disable - Customers see login page instead of Under Construction
174 Address line 2 information not submitted to Verisign payment gateway
190 Quantity Discount when set up as Amount Off of Total is not displaying correctly
196 Custom Payment Methods - if customer enters a comma within a text field may cause the values to save incorrectly
201 Basic and Advanced Search will not allow Apostrophes
204 Validation of email address- Not consistent throughout the software
205 Basic and Advanced Search does not search Advanced Variants part number fields
208 Text entered within quotes is not displayed on the page after being saved
210 E-Product - Clicking link to Download e-product does not always open the Save As dialog
217 Cost Times Markup - Sort / Browse by price does not work properly, markup price is not used
220 Surcharges are not calculated correctly on Advanced Variants
227 International address allowed when "Allow International Shipping" is NO
239 Visited state font is missing from Site Layout options
241 Product Groups marked as Category Specials did not display within product list correctly
242 Gift Certificate & E-Product Free Gift Shopping Cart Events do not send all information to the customer
252 Search within Top of Page within Site Theme 10 does not work
253 The character "+" is a valid character in email addresses yet not allowed to be entered in Checkout
257 View Cart Details - Product Name does not appear to be a link
264 Site Wide Setting to "Log Search Queries" does not log terms entered within Advanced Searches
268 Product List Page Navigation options no longer display once selected
271 Hidden Manufacturers - products associated with hidden MFG are displayed within the Quickorder pages
272 QuickOrder pages - customers able to add to cart when Call box is checked
273 Variant surcharges are not applied to cart if JavaScript is disabled
274 "Number of Columns in Product Group Lists" setting does not affect Product display within a Product Group
275 Transfer to customer cart on login removes package surcharges
276 Top Cart does not update to show 0 items in cart when checkout is complete
285 Available inventory can be exceeded if product has Advanced Variant with a Product Question
286 Maximum Quantity value is not set to new when value is changed while items are in a cart.
289 Max Quantity - can bypass max quantity validation for Advanced Variant product when transfer to customer cart
292 Incorrect Login page is used when “Customers Must Login” is set to YES
294 Category Markups - Review functionality when product is associated with multiple categories
295 Shipping info is blank in Order- Not able to Print Invoice
300 Add me to Mailing List is always checked- Checkout Step 1
321 Multiple Personalization Questions are on a new line preceded by comma in order confirmation
344 SEO Catalog - Images within the product Long Description appear as broken links within the Catalog product page
351 View Shopping Carts- Inactive/Deleted Cookie Discounts still appear in cart details
355 View Shopping Cart Details - cart details can exist when no products are in the cart
360 Product List - List Price - if List price is less than the Customer price the List price does not display within Product Lists
361 Products marked as Free Shipping are not included in total when checking for custom shipping methods by price
362 ReOrder - Old Price appears on Side View Carts
367 Personalization Questions have exact same text, then answers for all questions are listed by each on same line
372 Inventory- Packages- Purchase allowed if product is out of stock
374 SEO Catalog- Broken Product Image
377 ReOrder- Personalization Questions not transferring
385 Checkout Questions are not listed within Order Editor in defined sort order
398 Changes made to site are not reflected until page is refreshed
436 Minimum Quantity - able to be bypassed specified minimum quantity to purchase within Cart Details
472 Word Wrap needed on Checkout Step 2- State and Zip Code Fields
477 E-Product Logins - some customers are unable to download product.
480 Updating cart will not allow you to decrease items in cart in quantity other than the minimum quantity
481 Step 1 - Click Here to Login Link - review NOT merging customer and computer cart
484 File Manager does not load when directory contains a large amount of files
494 Step 6 - Do Not Allow Negative Product Quantities can be circumvented if two customers press checkout at same time
496 DrawCategories - Extra table at the beginning of the draw function
497 Quantity Discounts - when "Use Qty Discounts with Discount Code" = NO qty discount table still displays
580 Themes - Holiday Theme 2 - Checkout button goes straight to CartCheckout, change to use custom checkout URL
581 Themes - Holiday Theme 4 - Checkout button goes straight to CartCheckout, change to use custom checkout URL
591 Inventory - Free Gift - Inventory in Stock is reduced for a Free Gift when an order is Not Finalized
592 Inventory - Free Gift - If advanced variant product is designated as Free Gift product, inventory is removed from General tab
610 E-Product Delivery - Complete Email - Download Product At: is not a link (text)
627 Negative inventory displayed wrong when 'Inv. Status Display Options' of Item Count selected
640 Inventory - Order Editor - adding Advanced Variant product to an order removes inventory from the General tab not variant
654 Product Group - the meta keyword and description fields are incorrectly using Site Wide fields, should use Product Group fields
658 Product Group Editor - Product Labels - commas are accepted but if entered cause text after comma to be applied to next product
669 E-product Download - Cannot download e-products that are over 25 MB large
677 Checkout Questions are not displayed in Not Finalized Orders
788 Warehouse & Manufacturer emails - emails are being sent without the State and Zip Code
837 Netscape 7.x - Variant prices not updating if Related Products are added
910 Product Editor - Variants tab - Scrolling issue when have long variant names
967 Products - Not able to purchase product if large number of variants are selected
971 Advanced Search- Page 2 of results returns to the Advanced Search Page
982 Error Handling - present customer friendly page if trying to access category or product id that has been deleted (SEO)
989 Product Editor - Random Javascript Errors when selecting file in File Manager to add to product
1007 Safari - Product Editor - Package - products are not deleting or removing from page
1012 Safari - Product Editor - Discounts tab - discounts are not saving/displaying correctly
1013 Safari - Product Editor - Related Products - page requires refresh to see entries
1018 Safari - hitting RETURN key on keyboard submits page without triggering validation
1045 Product List - List Price displays in Category view when Call box is checked
1069 SEO Catalog - Product Detail - Product Detail - product Long Description is Center aligned at all times
1078 Checkout- International Order- Inputs Optional- Address not being carried over correctly
1082 Canada Base Store - Tax Calculation - International addresses incorrectly being charged Province tax
1085 File Manager - Multiple File Upload - timeout message returned instead of Upload Success message
1102 File Manager - Not able to rename files within default theme folders
1112 Email Product List - Customer price is sent when Call box is checked
1206 Customer Login - ReOrder - Able to bypass Max Quantity set for product
1208 QuickOrder - Allows the ability to purchase less than the minimum quantity set
1337 File Manager - Not permitted to upload this file type - If directory contains a (.)
1341 Basic and Advanced Search - search does not search Variant part number extensions
1342 Order Editor - Send Email - Does not allow multiple email address as in 4.0
1378 Newsletter Manager - error sending newsletter to All Customers if records with no email included
1382 Order Email - American Express payments - Entire credit card number is encrypted
1386 E-Product Download - Netscape - .Zip Files are being rendered as .zip.asp type
1388 Order Editor - Editing Shipping address - State resets to Choose State
1402 Product Editor - Package tab - Surcharge does not allow negative numbers
1425 DataPort - Uploading of advanced variants while regular variants are null
1427 Manufacturer Email - Bold Text in Order Email - Text only Email
1450 Product Detail - Packages - Price does not update with surcharge for product
1460 DataPort - Category Download Limit
1461 DataPort - Advanced Variant data transport
1464 DataPort - Category Data Import functionality
1469 Product Display - Mozilla - Simple Variant selections do not update price when related products are defined
1472 Basic and Advanced Search - Error Occurs when QUOTE (") is searched
1473 Search fails when quotes within search term - Page 2 of results shows ALL products
1484 Admin Panel - Site Wide Settings - Product Group Display - Settings not functioning properly
1490 E-Product Download - log IP address and date/time of product download (MMA requirement)
1491 Completing Custom Order export reduces DataPort functionality
1494 Product Manager - Search - Incorrect syntax Error - When special characters are searched
1503 European and other Special Characters not displaying correctly within Order Editor or Customer Profiles
1521 Product Lists Page Navigation - defined sort (admin) no longer applies once a Sort (front) option is selected
1550 DataPort - Endicia export - email is not included in export when bill to and ship to addresses are different
1556 Primary Display Bar - Table is not hidden when MFG info is set to HIDE Site Wide
1573 WYSIWYG - Product Group - HTML does not display when editing the contents
1595 Complete emails - change 'Your order is shipped' to 'Your order is complete'
1601 DataPort - New Order(s) import via tracking import, renames order status as not finalized
1608 View Shopping Carts - the time stamp is CST - Does not update with the system option setting
1648 DataPort - Pricing in Froogle Export
1661 Warehouse Emails - Shipping Cost being sent with emails
1662 MonsterBooks - Expiration date within Custom Payment Credit Card not downloading
1666 FrontEnd - Navigation history needs improvement
1667 Admin - Product Manager - Cost Times Markup not saved in the Customer Price field
1687 File Manager - Unable to delete files if special characters are in the name
1689 MAC Users - Safari - Edit Price Levels throws an error
1693 DataPort - Variant data entry - Variant part number saves backwards
1702 Order Manager - Adding a product from Order Editor does not pull the product cost
1719 View Shopping Cart - Error on admin panel view shopping cart if there are two discount codes with the same name and code set up
1738 View Cart Details - Cart shows multiple pages navigation if product per page is lower than the number of products in cart
1743 Shipping Manager - USPS - Variable Weight Envelope and Airmail Letter Post does not return rates for international addresses
1745 Customer Login - ReOrder - Error occurs if product does not exist
1753 Online Payment Manager - SkipJack - Change name of input from Master and Sub Account to SkipJack HTML Serial
1755 Order Editor - Product Information - Free gift entries are missing currency sign next to price, paid, and cost columns
1768 DataPort - Deleting products by Part Number is not functioning
1771 Store Front - Side Cart - Safari - Text in side cart displays as hyperlink when moused over
1780 LinkPoint API - Error processing orders when using Gift Certificate
1782 Advanced Variants - Non-active advanced variant options can be purchased if the number of combinations is large
1783 Product Details - Product image does not display on the product page if there is a quote followed by the word Height or Width
1808 WYSIWYG - Adding a textarea into a form will throw an error in the WYSIWYG
1954 The character ‘#’ included in Variant Description will add incorrect products to be added to the cart when using Advanced Variants
1959 Packages - Error will be displayed in the store front if a package without any products in it is created
1960 Product List - If a site has over 10,000 products, an error occurs in the search results while searching for a product
1961 Shipping - International - American Samoa shipping option does not show if it is calculated as an international address
1969 Shipping - If a weight of product is between x.00 and x.05, it will round down to the nearest pound, causing wrong shipping rates
1970 Store front - Non-cart files can still be accessed even if the store is disabled
1998 Product Editor - Eproduct Tab - Unable to select file after that file has just been uploaded
2000 WYSIWYG - Insert Image in WYSIWYG will open up in different folders for the homepage message editor
2023 Top products - Not finalized and cancelled orders are taken into account for the top products
2028 File Manager - File will not be allowed to be deleted or renamed if it has a period at the end of the name
2081 Registration / Checkout - State Drop down - Domestic State drop down box should be grayed out if another country is selected
2101 Right Column link Editor - Changes to the first link group cannot be saved in IE if there are more than one link group created.
2110 Checkout - Step 4 - Required checkout question checkbox can be bypassed if there is a quote in the question that is not html
2127 Site Wide Fonts - style settings for Site Wide Text does not affect anything on certain parts of the cart
2149 Basic search - search for all terms will return results for product groups even though not all terms were found
2150 Confirmation Email - Order Email HTML - Received email when site wide setting is set to NO
2153 Orders Menu - Order Status Editor - Updating Cancelled Order Sort Order or Status Name throws an error
2154 SEO Catalog - Catalog does not pull from the customer price field of a product if the customer price is $0.00
2155 Order Editor - Custom Shipping - Unable to edit order with special character (-) within shipping field
2156 Step 4 - Tax Calculation - State/Province tax can be avoided all together if customer uses international fields for US
2159 Advanced Variants - All advanced variant options, including non-active ones, can be seen when first going to a product page
2187 DataPort - Customers with lowercase last name does not appear in application window
2200 Admin Panel - Admin Permisions - Unable to view Store Admin Menu with settings disabled
2201 Email Product List - time out if large number of products
2235 WYSIWYG - Copy & Paste secure path - adding /g
2245 SEO Catalog - Catalog product page will show part of the short description at the top if there are quotes in the html tags
2249 404 Report - Page navigation is missing at the bottom of the page
2262 WYSIWYG - insert image function in Customize SEO Catalog WYSIWYG will bring up "Image Directory not Configured Correctly" error
2263 Mozilla - Product Editor - Advanced Options - edit price level - error occurs
2272 Froogle Feed - DataPort is pulling secure URL for products and images
2273 Mozilla Firefox – Online Payment Manager – Edit Gateway and Enable Gateway buttons do not work in Firefox
2276 WYSIWYG - Insert image in WYSIWYG will insert relative link instead of absolute link for sites with Own SSL
2278 Product Editor - General tab - Minimum Order Quantity should default to 1 if 0 is entered
2282 Admin Panel - Admin Permissions - Entire Admin Menu won't display if user only has access to Order HTML/Email Systems for Orders
2287 Front-end - Log in - Log in page will not display in center if log in is required, even though in site log in is set to yes
2298 DataPort will not pull a sub-category if that sub-category has the same name as the parent category
2309 Shipping - UPS - shipping will not show for Canadian orders if the customer types in the whole name of the province
2349 Gift Certificate Email will show duplication info if the Gift Certificate product also has variants
2719 Checkout - ZIP Code and Phone Numbers are not validated when entered
2738 Payment Methods – Cybersource CS07 errors requires additional error handling
2762 Checkout Questions – Capitalized words containing the word ‘pin’ are not allowed within checkout
2799 Checkout - Page has Expired message using browser back button if shipping/billing address differs
2851 What is a Guest link - this link does not have a class set for the href
2852 4-Step Checkout - Address step(s) - Click here for Intl/Domestic Address links do not have style set
2863 Shipping - Shipping to Virgin Islands (US) is not returning USPS rates
2873 USPS Airmail Letter Post is not returning rates for International Shipping
2947 Shipping - FedEx and UPS will not return rates if the province is typed out when shipping from the US to Canada
2949 Cart Details - Total Products added together does not equal Product Total
2956 Checkout - 4 step - If show handling fee is separate, purchasing a gift certificate product will subtract the handling fee
2972 Online Payment Manager - Adding Customer Response Codes always saves Code 2 to be the same as Code 1
2974 Button Themes - Transparent checkout buttons will be unreadable if background color is not white.
2980 DataPort - If a customer is on default price level and the field is left blank in DP, it
2990 Checkout - Minimum Order Amount can be bypassed by editing the shopping cart and using the back button
2997 DataPort - price level can only be assigned to default when uploading a new customer to the store
3006 DataPort - When adding a new customer, if a customer name has an apostrophe in it, uploading to store will cause an error
3010 Themes - Holiday Theme's header-cart_l.gif is not named correctly, causing the left side cart to have a broken image
3013 View Shopping Cart - Error thrown in view shopping cart if 2 cookie discounts with the same code are entered
3016 Zip Code Tax - A zip code tax with a prefix containing all masks (*****) cannot be added in the admin panel
3024 UPS OnLine Tools - Days in Transit - Displays "Unavailable" for cart total over $999.99
3033 Shipping - Products using Free Shipping will display incorrect custom shipping methods
3073 DataPort - Orders do not download all custom payment information for Custom Format
3074 MonsterBooks - Personalization questions do not import into Quickbooks
3080 DataPort - Products cannot be assigned to multiple series with DataPort
3095 Email Address Field - with specific settings and user is logged in email field has the asterisk even when it is not required
3096 Checkout - There are no validation of states/provinces during checkout, bad data can be entered
3102 Checkout - PayPal Express Button does not display above the Checkout Custom Address HMTL Top
3105 Shipping - FedEx rates do not return if Quebec is the Province
3106 Shipping - USPS is not returning rates for Russian addresses
3119 Admin Reports - Order with a product quantity over the integer limit causes an overflow error in Products Sold by Item Report
3129 Price Discounts - If price in cart = the min or max total & has 2 significant decimal places, discount not applied in checkout
3175 Order Editor - ERROR CreateOrderHeader is displayed for, Paid Via
3182 Checkout Conversion Report - Aggregate Converted Carts graph can show more attempted checkouts than there actually are
3183 Product Page - extra table with no data - causes cosmetic issue when using packground color
3184 Price Discount - Prices under the minimum amount for a price discount can receive the discount due to rounding
3185 Quickorder - if price is $0 with price level that is not $0 the product price is not correct in the cart
3186 State dropdown - United States state list needs to list all U.S territories and states
3221 Product Editor - Discount Tab - Maximum field length is not set, page returns an error
3227 QuickOrder – If the Primary Sort order for product list is none, then the QuickOrder page shows an error
3229 Payment Methods with a negative Cost Modifier of less than -10 and use a Discount Code displays as double negative discounts
3244 Print Invoice – Error occurs in the Payment Info section of Print Invoices if a Gift Certificate was used to pay for the entire order
3247 Order Editor - Deleting a discounted product from an order does not change the discount total for the order
3252 Orders including Gift Certificate products will be charged handling fees if handling is not shown separately from shipping
3268 QuickOrder2 – The ‘In Stock’ column will always display
3275 Order Email – A space is missing between Gift & Certificate in the payment info of the order email when an order is paid in full with a GC
3333 Manufacturers – MFG Logo does not display when Display Manufacturer Name in Product List view is set to YES
3345 Price Level – HTML tags within Price Levels in the Admin Panel will render in the Customer Price Level dropdown menu
3353 Login – Passwords that include ‘<’ character cannot login at checkout, but can login from other login pages
3354 MFG & Warehouse Emails – When order is paid in full with a Gift Certificate there is an error message in the Resend Email
3356 If a $0 item is added to the cart and checkout is clicked when the Minimum Order Amount is set greater than $1, a 404 error will occur
3437 LinkPoint Basic - International Orders are unable to process in real-time
3475 When Store Admins add Intl Customers within the Admin Panel the wrong country will be displayed in the Customer Manager
3490 DataPort –Discount Codes with the same name will cause duplicate Product Information from orders within the CSV export
3533 View Shopping Carts - Only the first page of results can be viewed for 2-Step Checkout, Shipping & Payment
3537 Right Side Cart - Subscribing to the Newsletter then refreshing Shipping Rates will Display a Newsletter Subscription error
3609 My Account - Reordering from an exisiting order where product weights have been modified will not display proper weights
4100 Products with a price $1000+ using variants and price levels will not show the correct discounted price
4229 DataPort 5.x - Sync Status slide bar moves up to block error message when send/receive duplicate records
4363 DataPort 5.x - Category navigation is disabled when 'Mark for Deletion' or 'Undo Deletion' is clicked
4425 DataPort 5.x - When product export options are unchecked and a new template is selected original options will be remain unchecked
4475 Checkout - 'Your Cart is Empty' pop-up error message redirects to a 'Page cannot be found' error
4483 MonsterBooks - Products with prices higher than $999.99 will fail to import into Quickbooks
4486 If no Custom Payment methods exist and PayPal is disabled MonsterBooks will error when connecting to the store
4487 Storefront - Basic and Advanced search will not return exact results when the search term includes a percent symbol (%)
4620 DataPort 5.x - UPS WorldShip order export only exports single product weights not total weight
6482 Quantity discounts set to $0.00 (Per Item) should have a different logic

View Open Issues >> View Known Issues View Resolved Issues >> Version History