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Frequently Asked Questions
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Browse "Checkout" Questions
There were 30 questions found in this category:

  1. What do I do after someone places an order through Google Checkout (i.e. 'how do I get my money?')
      For each order placed on your site through the Google Checkout process, you will need to l...
      
  2. Does Google Checkout replace my current checkout/payment options?
      No.Google Checkout is a separate checkout process from others you may already have in plac...
      
  3. How do I make the Google Checkout button appear?
      To make your Google Checkout button appear on your MonsterCommerce Storefront, go to Check...
      
  4. Will Google Checkout orders be placed in my Admin Panel
      As long as you have filled in your Google Checkout API callback URL on your Google Checkou...
      
  5. Is it possible to show my shipping charges and handling fees (if any) as separate line items during the Google Checkout process?
      At this time Google Checkout shows a single line item for shipping, which includes any han...
      
  6. Does Google Checkout work for shoppers outside of the US?
      Currently Google Checkout will only accept orders from United States customers.
      
  7. Can customers still use gift certificates or discount codes offered through my site using Google Checkout?
      When a customer is placing an order through Google Checkout, at the Review and Place Order...
      
  8. How is shipping calculated using Google Checkout?
      The current Google integration does not support real-time shipping methods. In order to a...
      
  9. When will Google Checkout badges display on your AdWords and search results.
      If you can't see your Google Checkout badges, please review the following troubleshooting ...
      
  10. Where do I find my Merchant ID and Key on Google Checkout?
      To find your Merchant ID, sign in to Google Checkout and click the Settings tab. Your Merc...
      
  11. When I enter my Google Checkout API callback URL, it says that my URL is too long, what should I enter into Google’s settings:
      Google has a 200-character limit on the Google API callback URL field. If your secure URL ...
      
  12. Can I have a Checkout Question contain a link to another page?
      Yes, a Checkout Question can contain HTML or Javascript to link to another page.   This is...
      
  13. If I change the currency symbol, does the shopping cart convert monetary values to that currency?
      The shopping cart will convert only the currency symbol on the site, but it does not conve...
      
  14. What is the definition of the Computer Cart?
      The "Computer Cart" is defined as the contents in the shopping cart on a particular comput...
      
  15. How can I require a customer to select one of the answers within my dropdown Personalization Questions?
      To require a customer to select one of the answers within your Personalization Question dr...
      
  16. How do I make the field required and add other fields to the Customer Information page of the Check Out Module?
      There is not a specific way to make the company name field on the first page of checkout r...
      
  17. What is the definition of the Customer Cart?
      The "Customer Cart" is defined as the contents in the shopping cart for a particular custo...
      
  18. How can I require a customer to select one of the answers within my dropdown Checkout Questions?
      To require a customer to select one of the answers within your Checkout Question dropdown ...
      
  19. How can I tell if my checkout is secure?
      If when you click Checkout, the URL begins with “https” rather than “http” then your check...
      
  20. My customers are logging in at the checkout screen. Why does this cause weird things to happen to the cart contents?
      When anonymous users shop and then log into the site at the first page of checkout, then t...
      
  21. During checkout, there are no shipping options to choose from and I get the following message, “There are no shipping options available for this address”.
      The reason that the system will return this message is because there are no valid shipping...
      
  22. Why do I get an error that says, The name on the security certificate does not match the name of this website, do you wish to proceed?
      The reason that this happens is because the domain name on the security certificate will a...
      
  23. Why do I get the following error when I checkout: This page contains secure and non-secure sources, do you wish to show the non-secure sources?
      Two main reasons cause this error to appear.1) There is one or more reference to a file or...
      
  24. Why are some of my images broken during checkout?
      The reason for this is because the image source reference that is made in the HTML is slig...
      
  25. You have reached the maximum checkout attempts. What does this mean?
      This is a security feature which we have in place to deter someone from trying fraudulent ...
      
  26. I was given tracking software by my advertising partner. How can I implement this into my shopping cart.
      If the software given to you is HTML or Javascript, you will need to put that into your Or...
      
  27. When a cart is abandoned by a customer, it is not showing in Not Finalized Folder.
      The Not Finalized Orders functionality from version 3.x has been revamped for inclusion wi...
      
  28. When clicking Checkout, customer was directed back to homepage and cart was emptied. Why?
      If you have any JavaScript in your Checkout Processing HTML, please remove it and place it...
      
  29. When customers login during the checkout process, they are sent to the homepage and their cart is cleared. Why?
      The reason this happens is due to sessions, cookies and the inability to save multiple ses...
      
  30. How do I display the credit card number on an invoice?
      If you ask for the credit card number in your custom payment manager (as an input, like ca...