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Frequently Asked Questions
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Browse "DataPort 4.x" Questions
There were 9 questions found in this category:

  1. How can I delete some of my categories?
      When deleting categories through the admin panel you must first delete all sub-categories ...
      
  2. When exporting data from my site values such as Part Numbers or Zip Codes that have leading zero’s are dropped by Excel, is there anyway around this?
      Yes, the way to get around this is to not open the file directly within Excel. You would ...
      
  3. When uploading customers, some are listed with errors and are not uploaded, why?
      This is because the customer is not properly defined. You will need to close DataPort and...
      
  4. If I want to assign a product to multiple categories, how do I define that?
      Multiple relationships of attributes for a product are always separated by semi-colon ‘;’ .
      
  5. Should I choose to upload my products by PartNumber or ID?
      When uploading or downloading products using DataPort, you have the option to relate the p...
      
  6. When uploading products in DataPort, do I choose to keep old, delete old or no?
      When uploading advanced attributes such as variants or discounts, there are drop down menu...
      
  7. When downloading products, I have selected to include Advanced Variants, but they are not showing in the csv.
      The reason for this is that the advanced variants will only show if a same line variant ex...
      
  8. How do I go about deleting products from my store via DataPort?
      When you mark a product for deletion you are both deleting the product from the store (if ...
      
  9. I'm getting a 'Cannot Connect' error when trying to use DataPort.
      First, make sure you have the most recent version by clicking the link within the Plug-Ins...