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Frequently Asked Questions
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Browse "Site Design" Questions
There were 51 questions found in this category:

  1. How can I customize the function calls on the Product Layout to use conditional display tags?
      In version 4.x you now have the ability to use conditional display tags with your Product ...
      
  2. What custom function calls can I use to customize the Product layout?
      In MonsterCommerce v4.x We have introduced the use of Custom HTML Function Calls to custom...
      
  3. List price strike through makes 8 look like 0. Why?
      When strikethrough for list price is turned on and the list price has the number 8 in it, ...
      
  4. How can I add a favicon to my site?
      To add a favicon to your MonsterCommerce site you would do the following:1. Choose the ima...
      
  5. What is a Favicon?
      Favicon stands for "favorites icon". This icon is displayed in internet browsers, general...
      
  6. What Custom HTML Function Calls can I use to customize my site?
      In MonsterCommerce v4.x We have introduced the using of Custom HTML Function Calling. Unli...
      
  7. What folders do the various Browse buttons in the Admin panel pull from?
      There are various 'Browse' buttons in the administration panel which allow you browse your...
      
  8. Can I upload my own HTML pages?
      Yes, you can.You can build the HTML page with any outside HTML editor tool.  MonsterCommer...
      
  9. How do I enable display of the 'Part Number' field?
      If in the product editor, the field contains the part number but it is not displayed anywh...
      
  10. What image folders does the WYSIWYG pull from when inserting an image?
      Any HTML area within the Admin Panel will allow you to use the WYSIWYG to compose your HTM...
      
  11. Where are the Free Design Template Examples?
      You can view all of the Free Design template examples here:http://kb.monstercommerce.com/G...
      
  12. Why does my admin panel freeze? Version 4.0 stores only
      The cause for a sporadic freeze within your administration panel usually points to an outd...
      
  13. When I try to bring up the WYSIWYG, all that appears is a gray box with no menus.
      This happens occasionally with internet security software like Zone Alarm, MacAfee Privacy...
      
  14. How do I change my account information?
      Updating account information is quick and easy! Simply log in to your primary my.monsterco...
      
  15. How do I sign up for a new service?
      Requesting a new service or software tool is quick and easy! Simply fill out a technical s...
      
  16. Why do I get a gray screen when I launch the WYSIWYG?
      This happens generally when an internet security software package is enabled, such as Nort...
      
  17. How do I turn on the pop-up box that tells a customer what has been added to their cart?
      To enable this feature, log into your admin panel and go to Settings >> Site Wide Settings...
      
  18. I accidentally deleted a theme. Am I able to get it back?
      If you delete a theme, you can restore all themes under the menu Layout >> Theme Builder. ...
      
  19. Why isn't my Newsletter Sign-up displaying within my storefront?
      First, ensure that you have your Mailing List navigation chosen in either your left or rig...
      
  20. Why isn't my Top Cart displaying within my storefront?
      Log into your admin panel and go to HTML > Top of Page Editor. Please ensure that you have...
      
  21. Can I turn off the slash (strike through) in the Retail Price?
      Yes, you can enable/disable the strike through of the List Price under the option within S...
      
  22. How do I keep the Quantity box from displaying within my storefront?
      You can enable/disable the Quantity boxes by going to Settings >> Site Wide Settings >> Pr...
      
  23. Can you give me the HTML code for the search function and mail functions?
      The easiest way to add the search and add to mailing list areas within your own custom HTM...
      
  24. How can I display both default and custom navigation in the left and right sides of my storefront?
      To display both the dynamic features of the cart, such as Search and Browse by Category, i...
      
  25. How can I get my Custom pages to display in my navigation?
      When you add a custom page, you need to create a link to it within your site. You can do t...
      
  26. How do I modify my home page?
      You can use the HTML >> Homepage Message/News Editors to add images and links to the index...
      
  27. I want to remove the search box. How do I do this?
      To change the features that are displayed within your Left or Right navigation areas, go t...
      
  28. Where can I enter my copyright information?
      You can enter your copyright information in HTML >> Bottom of Page HTML Editor. This will ...
      
  29. My site is coming up but most of the images are missing. Where did they go?
      Missing images are usually caused by an incorrect image path within HTML code. To see if t...
      
  30. How do I put my own button themes on my site?
      Use the Button Theme Editor (Layout >> Button Theme Editor) to set which button theme you ...
      
  31. Should I design my store BEFORE or AFTER product upload?
      The functionality within your MonsterCommerce storefront allows you, or your team, to work...
      
  32. What size should my Product Images and Thumbnails be?
      MonsterCommerce uses two different size photos for each product. One is a thumbnail and th...
      
  33. What code do I use to add my Search Form into a Custom HTML area?
      Form Tag:<form name="frmProductSearch" method="POST" action="index.asp?PageAction=PRODS...
      
  34. Why did theme #7 show up when I selected #2?
      Please be sure to hit the "Apply Theme" button when you are switching between themes....
      
  35. Is there a way to disable showing the List Price?
      You can remove the List Price by leaving that field blank in the product editor. You can a...
      
  36. Do MC Servers have Microsoft FrontPage Server Extensions installed?
      MonsterCommerce does not run FrontPage Exensions. The best way to use FrontPage is to crea...
      
  37. How do I hide the extra space at the bottom (or top) of my site?
      Log into your admin panel and go to Settings >> Site Wide Settings >> General Storefront >...
      
  38. How do I modify my Horizontal Navigation links?
      Log into your admin panel and go to Settings >> Site Wide Settings >> General Storefront. ...
      
  39. How do I set the number of columns for product display?
      Log into your admin panel and go to Settings >> Site Wide Settings > Product List & Detail...
      
  40. How can I display products on my homepage?
      From the admin panel, go to Inventory >> Product Manager.  Search for the product that you...
      
  41. How to I remove the Powered By MonsterCommerce Shopping Cart Software link?
      This link can be removed by going to Settings >> Site Wide Settings >> General Storefront....
      
  42. How do you add HTML to a category?
      To add custom HTML to a category or subcategory, go to Inventory >> Category Manager. Sele...
      
  43. How do I change the information on the Order Confirmation message?
      To change the display of the order confirmation message you would do the following for eac...
      
  44. How do I make the right side navigation disappear when entering a product page?
      The left and right side navigation bars, or modules, will display consistently throughout ...
      
  45. How do I get rid of the thin gray bar that displays next to the shopping cart?
      From your admin panel go to Layout > Site Wide Color & Font Options> Site Borders & Misc. ...
      
  46. How do you add an image for a product?
      To add an image to a product you need to be in the product editor Inventory >> Product Man...
      
  47. Where is the Save Button in WYSIWYG?
      The Save Button is the red curved arrow icon that says "return to admin panel" when you mo...
      
  48. How do I Display Top Products?
      There are two steps to display your Top Products. 1. Select "Top Products" within your Adm...
      
  49. How do I show the Search module in my store?
      Search can be enabled in Layout >> Right/Left Column Display Options. In the order you cho...
      
  50. Why is an Under Construction Page showing?
      You have your store disabled. If you go to Admin >> Enable/Disable store on the admin pane...
      
  51. How do I add a logo to my site?
      For a Standard Image Logo:Go to Layout >> Logo Editor within your administration panel. Se...