In this Guide: Customer Login FAQs

• If I would like to change settings regarding log in and required information during checkout, where do I go?
• How can I direct my customer log in with their registered account?
• Can I require my customer to log in before accessing my site?
• What information does my customer need to log in to the site?
• What would my customers see once they are logged in to their account?
• Can my customers check the status of their order?
• What is the link to direct my customers to the log in and log off functions?
• If my customer cannot log in, where do I go to find/change their information?
• If my customers are browsing through the site and adding items to their shopping cart. and then logs in using their pre-registered account, what happens to their items added to the cart?
• Can my customers pre-register with the site?

Q. If I would like to change settings regarding log in and required information during checkout, where do I go?

A. Log in to your Admin Panel. Go to Settings >> Site Wide Settings >> Log in & My Account (tab) and Checkout >> Checkout Settings >> Global Settings (tab).

Q. How can I direct my customer log in with their registered account?

A. If you have your horizontal navigation bar turned on, they can click on the link Log In. This would take your customer to the log in page where they can enter their log in information. Another way to direct your customer to log in screen would be to turn on the setting that requires your customer to log in within Site Wide Settings. Your customer will be automatically directed to the log in page as soon as they visit your site.

Q. Can I require my customer to log in before accessing my site?

A. Yes, you can. Within the Log In & My Account section of Site Wide Settings, set Customers Must Log In to Access Site to Yes. This would direct anyone who visits your site to the log in page.

Q. What information does my customer need to log in to the site?

A. Your customer can log in with either their registered email address and password, or their registered username and password.

Q. What would my customers see once they are logged into their account?

A. They will be able to see their account information. Once logged in, click My Account on the horizontal navigation bar, this page will show how many orders this customer had placed, and how many of these orders are pending, cancelled, and completed. This page will also allow the user to check the status of each individual order and change their personal information. To check order status, click on Order Status under account settings. To change the registered customer information, click on Personal Profile.

Q. Can my customers check the status of their order?

A. Yes, they can. Click on the Order Status link on the My Account page after logging in. For each order, the customer can see the order number, status, the time which it was placed, and options to view and inquire about the order. The customer can push the View button to see the details of each order; they can push the Email button to email the store owner about the order; and they can click Re-Order to place the order again. If the order has UPS tracking code attached to it, there is a Track Order button that your customer can push to track their order on UPS.com.

Q. What is the link to direct my customers to the Log In and Log Off functions?

A. To take the customer to your Log In page, use the link http://yourdomain.com.index.asp?PageAction=LOGIN. To create a link for your customer to Log Off, use the link http://yourdomain.com/index.asp?PageAction=LOGOFF.

Q. If my customer cannot log in, where do I go to find/change their information?

A. You can view/change your customer's account information within Customers >> Customer Manager.

Q. If my customers are browsing through the site and adding items to their shopping cart. and then logs in using their pre-registered account, what happens to their items added to the cart?

A. You can decide what happens to those. Go to Settings >> Site Wide Settings >> Log In & My Account (tab) and set Auto-Merge Computer Cart with Customer Cart Upon Log In to Yes if you would like them to add the items into the shopping cart already in existence in the account. Set to No if you wish the items to be dropped.

Q. Can my customers pre-register with the site?

A. Yes, they can. To set this up on your site, go to Settings >> Site Wide Settings >> Log In & My Account (tab) and set Customers can Register before Placing an Order to Yes. Once that is set, the log in page will have a Register button. This button will take your customers to the Customer Registration page. They can enter their information from there.