In this Guide: Using the MC Email Server

Logging into the Email System

How do I access the Web Email Client?

You may administer and check your email through our browser based email client located at: http://IPaddress:8383

Once your domain name is pointing to your MonsterCommerce site, you may also use: http://domainname.com:8383

Note: Email will NOT WORK until you have transferred your DNS settings to us. Once your domain name begins pointing to your new store, your email will begin working. We suggest that you leave your old accounts active, and set these new accounts up at the same time. This will allow you to continue sending and receiving email until your site is fully transferred, at which time you can then delete your old mail settings.

You can also access your email system by logging into the Administration Panel of your shopping cart and click the Email button within the QuickLinks navigation bar.

What username do I use to log in to the Web Email Client?

The first time you access the Web Email Client, log in with the username and the password provided within your Welcome Letter. Contact Tech Support to request another copy of the Welcome Letter.

For each User Account that is defined, these users would log in with the username USERID@yourdomain.com and the password set at the time the User Account is created.

Setting your Personal Account Options

For each User Account defined there are various options for handling emails. Select the option that you wish to modify in the "Personal Account Options" dropdown.

At minimum it is suggested that the following options are reviewed:

Change Password

Whether using the default Admin email account or creating a new User Account, be sure to set a unique password for each email account. Best practices for setting passwords suggest NOT using the same password for multiple accounts. Should the password for one account be compromised the security for all other accounts is weakened.

For more information on password Best Practices visit the Searchable Knowledge Base.

Change User Information

This option allows you to specify the first name, last name, and "Reply To" email address associated with a User Account.

By default the "Reply To" content for each User Account is in the format: <siteID@monstercommercesites.com>. To ensure that recipients of your email see a recognizable"From" and "Reply To" value in your emails, set the User Information option for each new User Account.

Manage Mailboxes

This option allows you to create different mail folders in addition to the default Main folder. Creating a new mailbox does NOT create a new email address for your domain. View the Setting your Administrative Account Options section for information on creating new email user accounts.

You can organize emails into different mailboxes (folders) manually or use the processing rules to filter incoming email into the mailboxes you have created.

Note: For additional information on the various Personal Account Options, please see the IMail software help files by clicking the “Help” link within the Web Email Client.

Receiving Email

Once you are logged in to your email account, you are ready to send and receive email. To read your emails, click on the mailbox which you would like to access.

Once you open the mailbox, open the email you wish to read by click on the blue link under the Subject heading.

Can I use another email client to access my email?

Yes, your MC store email is also accessible using a POP3 email client.

For more information on POP3 setup visit the Searchable Knowledge Base.

Composing an Email

You can compose an email by clicking on Compose on the top center of your email page after logging in. There are options there for you to use the built in spell checker, include a signature if you have one setup, and add the recipient of the message to your address book. Once you have finished composing your message, click on the send button to send out the email.

You can also reply to or forward an email you have received. To reply to or forward and email, open the email you wish to reply to, scroll down to the bottom of the message. From there, click on reply to, reply all, or forward to access those different options.

Using the Address Book

You can save your frequently used contacts in your email Address Book. To access the address book, click the "Address Book" link within the left side menu after logging into the email system. The Address Book can also be accessed from the dropdown menu at the top right of the page.

Within the Address Book you can specify the name and email address of a contact to be added to the Address Book.

After inserting a contact, you can now select that contact to send a message to when you compose a message by selecting it in the top drop down in the Compose screen.