In this Guide: Using the MC Email Server
Setting your Administrative Account Options
The “Administrative Account Options” entries appears within the options dropdown if you are logged in with a User Account that has Administrative access. The default User Account that is created with your MonsterCommerce store is designated as an Administrative Account.
Note: When first logging in with the default account if you do not see the "Administrative Account Options" please contact Tech Support to promote the default account to Administrative access. Tech Support can also assist you to designate additional Admin User Accounts for your domain.
Within “Administrative Account Options” there are two primary activities you will perform: creating new user accounts (“User Administration”) and creating new aliases (“Alias Administration”).
User Administration
This feature allows you to create new email accounts for your domain. For example, if you would like an email address ‘sales@yourdomain.com’ or ‘webmaster@yourdomain.com’, you can set it up using this feature.
To create a new account, select User Administration under the Administrative Account Options drop down on top when you are logged in as an admin. From there, click on add to add a new email account. Specify the User ID, First Name, Last Name, Password, and user attributes for the new email account, and click save. The User ID, combined with ‘@yourdomain.com’. becomes the email address.
Note: It is recommended to leave the fields ‘Max Mailbox Size’ and ‘Max Num Messages’ BLANK as these options can interfere with email delivery. The ‘Max Mailbox Size’ is a value in bytes, setting a value that is too low will result in delivery failure messages returned to your customers. Likewise the ‘Max Num Messages’ value can result in delivery failures if the number of emails exceeds the allowed amount.
Alias Administration
This feature allows you to create aliases for your email accounts. An Alias allows for multiple email addresses to route to the same User Account mailbox. This allows for one person to manage mail to multiple email addresses by logging in and checking one mailbox.
For example, you can have emails sent to ‘billing@yourdomain.com’ go to the ‘sales@yourdomain.com’ User Account mailbox. When you log in as the ‘sales@yourdomain.com’ user, you will see emails sent to both the ‘billing’ and ‘sales’ email addresses.
To create an alias, select Alias Administration under the Administrative Account Options drop down and click add. From there, specify the Alias ID and the destination(s) (where you want the alias to go; you can specify more than one), and click save.
Is there a way to receive any email sent to my domain?
The Alias feature also enables you to create a ‘catch all’ mailbox for emails sent to any account at your domain. For example, you have an email address ‘Sales@yourdomain.com’ but customers may mistype and enter ‘Sale’ or ‘Sales’, you may want to ensure that all attempts to email you are received. To be able to receive all emails sent to your domain, regardless of whether a User Account or Alias exists for the exact spelling, set up an Alias called “Nobody” that points to a User Account.
Note: For additional information on the various Administrative Account Options, please see the IMail software help files by clicking the “Help” link within the Web Email Client.