In this Guide: Using My MonsterCommerce
Summary
MonsterCommerce is focused on continued development and improvements within our e-commerce solution, marketplace directory, third party integrations and client communication systems. It is our goal and our passion to provide you with all the tools and services you need to build and maintain a successful online business easily and conveniently.
The newest addition in our suite of services is My MonsterCommerce.com. MyMC.com provides web-based access to your storefront account. Now you can view monthly invoices, billing statements, bandwidth usage, add new contacts, update credit card information anywhere, anytime!
Logging In
To protect your account information, the system requires you to enter your Customer ID and Password each time you access MyMonsterCommerce.com. You can obtain this information by registering online or contacting technical support at 1-800-353-6582.
Registration
In order to register online, simply enter your First Name, Last Name, Email address and the last 4 digits of the Credit Card that you used to signup with MonsterCommerce. We will compare that information to the information we have on file. If everything is correct, we will email you your registration number and your password. If you did not sign up with a credit card, please call support at 1-800-353-6582 for assistance.
My Store
My Store provides you with an overview of your account information including:
- Site name
- IP Address
- Plan Type
- Server Type
- Monthly Bandwidth
- Software Plug-ins
Within this section you can modify and upgrade your account options quickly and easily.
My Contacts
My Contacts provides you with your Primary and Secondary contact information. Here you can add, edit and delete existing contact information, depending upon your access limitations. Primary contacts have access to their information and all secondary contact information. Secondary contacts have access to only their information.
To add a contact, click "Add a Contact" and follow the steps presented.
My Tickets
My Tickets allows you to manage your technical support requests in one location. Actions you can perform include:
- Open a New Ticket
- View Open Tickets
- View Closed Tickets
- View Recent Tickets
To create a ticket, view open tickets, view closed tickets or view recent tickets, simply click on the corresponding buttons and follow the next steps.
My Billing
My Billing provides you with an overview and update options for your billing information.
View Invoices
If you have an outstanding balance, you will see an option to view your existing invoices
View Statements
Enter or select a date range for the statements you wish to view. You can choose to see a summary of statement information or a detailed, printable version for your selected date range.
Statement Summary
Printable Invoice/Statement
Update Credit Card Information
Primary contacts have the option of updating their credit card information on file with MonsterCommerce. To do so, simply click “Update Credit Card Info” and enter the information requested to ensure that your billing is up to date and your services are never interrupted.
My Suggestions
MonsterCommerce is driven by you! Client suggestions and feedback are always reviewed at the highest level in order to maintain our reputation as an industry leader in client service and support. This section provides you with an outlet for your feedback across all of our services, software and support.
Log Off
When you are ready to exit MyMC.com, we recommend that you log out of your account and close your browser window. To do this, simply click the "Log Off" option within the top menu, clicking “Log Off MyMC” and close your browser window.
