Topic: Support
Last Updated On: March 2, 2006
Applies to: MC Storefront Software, All versions.
In this Guide: Using the Ticketing System
Summary
This QuickGuide is dedicated to helping you navigate the MonsterCommerce ticketing system. Page one details what you will see when you enter, update, edit, or close a ticket. Page two details what email information you will receive from the ticketing system.
Ticketing System Email Format
Below is an example of the emails you will receive when working with the MonsterCommerce Ticketing System. There are six status emails sent for a variety of updates. They include:
- Ticket Created - Confirmation
- Ticket Assigned - Notification
- Ticket Updated - Information
- Ticket Changed - Information
- Ticket Closed - by Customer
- Ticket Closed - by Tech, with Information
The example below indicates what an “Assigned” email would look like:
